Privacy Policy

Effective date: [May 2, 2022]

Owalaalifeuk.shop (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit owalaalifeuk.shop or make a purchase, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information You Provide

We collect the following personal data when you interact with our website or place an order:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely by our payment providers)
  • Order history

Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and browsing behaviour
  • Cookies and similar tracking technologies (see below)

Communication Data

If you contact us (e.g. via email), we retain your message and contact details.

Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contractual necessity – to process and deliver your orders
  • Legitimate interests – to improve our website, prevent fraud, and enhance customer experience
  • Consent – for marketing communications (you can withdraw at any time)
  • Legal obligation – to comply with applicable laws (e.g. tax and accounting)

How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders (including shipping, fraud prevention, and customer support)
  • Send order confirmations and delivery updates
  • Send marketing communications (only where permitted; you may opt out at any time)
  • Improve our website, products, and advertising
  • Comply with legal and regulatory obligations

Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Service providers: delivery companies (e.g. Royal Mail, couriers), payment processors (e.g. PayPal, Stripe), email service providers, and analytics providers (e.g. Google Analytics)
  • Legal authorities: where required by law or to protect our legal rights

If data is transferred outside the UK, we ensure appropriate safeguards are in place (such as adequacy regulations or standard contractual clauses).

Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyse website traffic
  • Deliver relevant advertising

You can manage or disable cookies via your browser settings. Please note that some website features may not function properly without cookies.

Your Rights (UK Residents)

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (for marketing)

To exercise your rights, contact us at: info@owalaalifeuk.shop

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, including legal, accounting, or reporting requirements.

Data Security

We use SSL encryption and appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top indicates the latest version.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
Email: info@owalaalifeuk.shop